Developed over 20 years this is a very modern approach to assisting customers and is delivered by experts with a proven track record. The course is fun with guest presenters and a little interaction from you. The engaging course turns things on their head uniquely putting the customers in charge, understanding their needs while ensuring buying a holiday home is a pleasure for everyone involved.

Delivering the customer experience requires knowledge and credibility; our unique, online pre-course module is designed to have the candidate ready and tuned to get the most out of the customer experience programme. This is not just a quick questionnaire; there is work to be done! The engaging and comprehensive course is designed to develop experts, challenge perceptions and present you with the tools to transform your business.